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If you are having trouble logging into the platform you can try to resolve this yourself by following the steps below:
- Click the 'forgotten your username or password?' link on the left
- On the next page you can enter either your username or the email address you have provided us
- If the platform was able to identify you with the details provided in step 2 you should receive an email to reset your password
- Click the link in your email and follow the instructions on the web page
- A second email will be issued with a new password
- Use this randomly generated password to gain access then you can reset it to a once more familiar to yourself
If you have already tried the password reset process and you are still experiencing issues you can contact us using the details below.
Telephone: +44 (0) 191 3787581 or 0800 1422522